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The Leader’s Role in Building Trust
Whose responsibility is it to build trust in a leader-follower relationship? The leader! It’s up to the leader to make the first move to earn the trust of his/her followers. Not only does the leader...
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Want to Build Trust? Speak Less and Listen More
“To answer before listening – that is folly and shame.” Proverbs 18:13 It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises....
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Build Trust by Learning How to SPEAK – A Model for Handling Challenging...
Whether you’re delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, handling a challenging conversation can strike fear and trepidation in the heart...
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Hey, Leaders! Quit Talking & Start Listening – 4 Tips to Build Trust
“To answer before listening – that is folly and shame.” Proverbs 18:13 It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises....
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Heart to Heart Talks – Three Steps to Discuss the Elephant in the Room
At the root of many of our interpersonal or team conflicts is a failure to communicate. Sometimes the problem is that information isn’t shared broadly enough and people become resentful because they...
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Four Ways To Build Trust Through Better Listening
It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises. After all, that’s in a leader’s job description, right? Solve problems,...
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Earning a License to Lead – Could You Pass These 5 Areas?
If you had to take a test to earn a license to lead, would you pass? When it comes to leadership, do you know the rules of the road, what all the traffic signs mean, and how to lead in inclement...
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Building Trust in Performance Reviews – Four Ways to “Meet Expectations”
When it comes to building trust through performance evaluations, do you “meet expectations?” The beginning of the year finds many leaders busy preparing and conducting annual performance reviews for...
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Five Ways to Rapidly Increase Trust in Your Relationships
“Trust takes a long time to build and just a moment to destroy.” You’ve probably heard that old adage before, haven’t you? Well, it’s not true. Like many aphorisms, there is an element of truth to the...
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8 Essentials of an Effective Apology
I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 25 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way...
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Santa Reveals His 7 Secrets for Building a High Performing Team
Toiling in anonymity for 364 days of the year in the far reaches of the North Pole is the highest performing team known to man. This team labors all year in preparation for the one night when their...
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Surviving Friendly Fire: 8 Tips for Dealing with Unfair Criticism
Sooner or later…sooner if you’re in a leadership position…you will get wounded by “friendly fire”— unfair criticism from a boss or colleague. Friendly fire comes in all shapes and sizes. Sometimes it...
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The 5 Fundamentals of Effective Listening
Think of the best boss you’ve ever had. What was it about that person that made him or her your best boss? Did you trust them? Probably. Did they care about you? Very likely. Was he or she a great...
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Are You Easy to Follow? 10 Things Great Leaders Know and Do
“He’s a pretty easy guy to follow.” That was the response from a friend when we were recently talking about how much she enjoys her job. She’s worked with this person for several years, they have a...
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Close Your Mouth and Open Your Ears – 4 Tips to Build Trust
“To answer before listening – that is folly and shame.” Proverbs 18:13 It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises....
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Top 7 Posts in 2015: Why it’s Hard to Trust People, Good Bosses vs. Bad...
As I reflect back on 2015, it’s incredible to consider this is the fifth year of the Leading with Trust blog. In some respects it seems like just a few months ago that I started writing about the...
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How to Avoid the Biggest Mistake Leaders Make
Over 1,400 people were presented a list of common leadership mistakes and were asked to select the top five. Two of them stood out clearly from the rest: Not providing appropriate feedback was chosen...
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10 Questions Great Bosses Regularly Ask Their People
Great leaders ask great questions. Too often leaders think they are the smartest person in the room, so they are quick to offer advice, give direction, and share their perspectives on how things should...
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Reflect Back Before You Say Sorry – Tips for Improving Your Apologies
If you say you’re sorry before truly understanding how the offended party feels, have you really apologized? That question may not be quite as metaphysical as the classic, “If a tree falls in the...
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